REFUND AND CANCELLATION POLICY:

All refunds take between 1-10 days based on the method used to pay the invoice. Depending on the length of time between payment and refund, we may have to issue a check rather than refund with the original payment method.

1. We reserve the right to cancel any transaction for any reason at any time during the process. Upon notification of our exercising our right to cancellation you will receive a refund less $25.00.
2. Failure to pass the Knowledge Based Authentication Quiz or the Credential Analysis process is not a valid reason for a refund under our refund policy and you will not receive a refund. You will always have the option to add a credible witness and reschedule the session for an additional fee.
3. It is the responsibility of the signer to determine in advance of booking a session that a remote online notarization will be accepted by a receiving agency. A refund will not be issued should your receiving agent refuse to accept the completed remote online notarized document(s).
4. Please note some email services put the invitations from the platform into your junk, spam or promotions folder. Refer to your email provider for instructions for adding senders to your Safe or Approved List. The claim to have not received the invitation is not a valid reason for a refund under our refund policy. If you need us to resend emails or have other concerns or questions, please contact us by phone or email.
5. If you make payment on an invoice and do not schedule your session within 30 days, your order will be considered abandoned as a such not subject to any refunds.

Cancelling without rescheduling within 30 days will be considered abandoning the transaction and is not eligible for a refund in part or in full 

LIABILITY:

Remote Online Notarizations performed by a properly commissioned notary are valid in all 50 states by reciprocal law.  It is the responsibility of the client to determine with the final document recipient that a document notarized with the RON process is acceptable for that recipient.  Elite Notary Signings LLC, its contracted notaries and its platform providers are not liable if a RON is performed and then fails to be accepted by the client's recipient agency.

Elite Notary Signings LLC and its independently contracted notary are not liable for any errors in documents provided by the client.  It is the client's responsibility to check for document accuracy and legal status with their legal advisor or document originator prior to sharing the document with the notary.

Elite Notary Signings LLC is a signing agency using independently contracted notaries. All of our independent notaries are paid their respective state regulated notary fees from the proceeds of your contracted transaction with the agency. The client is never responsible for paying the notary fee direct to the notary.

Elite Notary Signings LLC and its owners/members/managers are only liable for the amount of the transaction invoice and any additional platform charges that may have been incurred for the session.

Elite Notary Signings takes no responsibility for the work performed or errors committed by our independently contracted notaries other than repeating the transaction at no charge to the client with a different notary. The maximum liability to Elite Notary Signings LLC or any of its Owners/Members/Managers is the amount of the invoice and any additional platform assessed charges for the transaction.